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Poll API

The same events as webhooks, pulled on your schedule. Use it if you can't receive webhooks, and as your recovery lane after an outage on your side.

GET /api/v1/partner/cases/updates?limit=100
GET /api/v1/partner/cases/updates?cursor=<nextCursor from last page>
GET /api/v1/partner/cases/updates?since=2026-07-23T00:00:00Z   (first call only)
Response
{
  "success": true,
  "events": [ /* same envelope as webhooks, oldest first */ ],
  "nextCursor": "665fa1b2c3d4e5f6a7b8c9d0",
  "hasMore": false
}
  • Persist nextCursor after processing a page; resume from it next call.
  • Events appear here regardless of webhook delivery status — the two lanes are independent projections of the same durable store.
  • Apply the same eventId dedupe + sequence rules as the webhook receiver — you may see events on both lanes.